Refund Policy

1. Introduction

This policy applies only to TomeBay's testing environment. Paystack is configured in test mode, so the App does not accept real payments, create real purchases, deliver products, or issue real refunds. Any order, payment authorization, charge, or refund shown in the App is test data or simulated behavior and has no real commercial effect. Use only test details supplied by Paystack and never enter real card or bank information. For questions about test data, contact support@tomebay.com.

2. Order Cancellation

You may cancel or reset a test order where that option is available in the App. A test-order cancellation does not cancel a real purchase because no real purchase is accepted.

• Before Confirmation: If your order has not yet been confirmed by TomeBay, you can cancel it through the TomeBay app where that option is available.
• After Confirmation: Once an order has been confirmed or processing has begun, cancellation may not be available. Contact support for assistance.
• Test Refund Behavior: Any refund status shown during testing is simulated and does not return money to a bank account, card, or wallet.

3. Failed Payments

If a test payment attempt fails:

• Your order will not be processed
• A test attempt should not result in a real charge or authorization
• You will receive a notification about the payment failure
• You can retry payment or choose a different payment method

4. Duplicate Payments

If the App displays duplicate test transactions for a single test order:

• Contact TomeBay support immediately at support@tomebay.com
• Provide your order details and payment confirmation
• TomeBay will investigate and correct the test data where appropriate
• No money is owed or returned because the environment is in test mode

5. Test-Order Issues

Because the testing environment does not deliver products or accept real payments, product-related refunds and returns do not apply. Report incorrect test data, unavailable test products, or other test-order issues to support so they can be reviewed and corrected.

• Include the test order number and a description of the problem.
• Do not send real payment details or other sensitive information by email.
• TomeBay may reset or remove test data where appropriate.

6. Test Refund Statuses

Refund statuses shown in the App are simulated test behavior. They do not cause money to be sent to a bank account, card, or wallet, and there is no real refund-processing timeline.

• Test results may be delayed, reset, or unavailable.
• Paystack test-mode behavior is governed by Paystack's applicable documentation and terms.
• Contact support if displayed test data needs investigation.

7. Partial Test Results

The App may display partial or failed test results to exercise different flows. These results do not represent money owed, a refund entitlement, or a real transaction.

• Test data may be corrected or removed after review.
• Contact support to report an incorrect test result.

8. How to Report Test Data

To report a test-order or simulated-payment issue:

• Contact TomeBay support at support@tomebay.com
• Provide your test order number and a description of the issue
• Include screenshots only after removing real payment or other sensitive details
• TomeBay will review the test data and respond as reasonably possible

9. Test-Data Limitations

Test data may be incomplete, reset, delayed, or removed. It must not be relied upon as evidence of a real order, delivery, charge, refund, or account balance.

• Do not use real payment details in the testing environment.
• Do not treat test products, prices, delivery details, or order statuses as commercial offers.

10. Payment Method Test Data

No money is returned to any payment method because no real payment is accepted. Any payment-method information displayed by the App is test data generated through the Paystack test environment.

• Use only test details supplied by Paystack.
• Never enter real card, bank, or wallet information.

11. No Delivery During Testing

The testing environment does not promise or arrange delivery of physical products. Any delivery information shown in a test order is simulated and has no real delivery effect.

• Report inaccurate test delivery data to support.
• Do not provide real delivery information unless it is specifically required for an approved test and is covered by the Privacy Policy.

12. Payment Disputes

No real charge or payment dispute should arise from the test environment. If your payment provider shows an unexpected real transaction, contact the provider directly and contact TomeBay support. Do not rely on this policy to limit any rights you may have with your payment provider.

• Provide only the minimum information needed to investigate.
• TomeBay will review test records and cooperate with legitimate provider inquiries.

13. Test-Only Items

Products, prices, orders, payment statuses, and refunds displayed during testing are test-only and are not offers for sale or promises of delivery or repayment.

• Test products may be unavailable or removed without notice.
• Test data may be changed or deleted during testing.

14. Changes to This Policy

TomeBay may update this Refund Policy from time to time. Changes will be effective immediately upon posting. We will notify users of significant changes by updating the "Last updated" date above.

15. Questions or Disputes

If you have questions about simulated refund status or test data, please contact us:

Email: support@tomebay.com

Note

This policy applies to the testing stage and is subject to mandatory consumer rights that apply in your location. Specific refund terms may vary by region or product category. For more detailed information about a specific test order or payment, contact our support team.